Orders and online refunds
Orders mirror the customer commitment and the authoritative payment result. Open the order record to work from its actual payment, fulfillment, tax, and inventory history.
An authorized account is required to use this workspace.
Fulfill an order
- 1
Confirm payment and items
Use the order detail, not an email alone, to confirm the completed amount and line items.
- 2
Prepare the correct fulfillment
For pickup, reserve until collected. For shipping, pack the listed items and use the recorded destination.
- 3
Advance the status
Mark the real milestone—packed, shipped, or collected—so staff and customer records stay aligned.
What happens after payment
The completed Stripe payment amount and tax detail drive the stored order totals. Inventory reservations become final movements and the commerce event posts sales, tax liability, Stripe clearing, inventory, and COGS exactly once.
Issue an online refund
- 1
Open the original order
Choose the actual refundable lines and amount; do not create a manual negative order.
- 2
Review tax evidence
Full refunds and untaxed partial refunds are supported. Taxed partial refunds remain blocked until the unreleased Stripe itemized-report reconciliation workflow is deployed and approved.
- 3
Submit once and monitor
Refund processing may complete asynchronously. Follow its status from the original order and do not submit a duplicate refund.
Use the original transaction
Tax and tender details come from the original order. If a refund is unavailable, follow the status and guidance shown there instead of creating a manual negative sale.
Payouts and disputes
A Stripe payout moves money from Stripe clearing to the bank; it is not new revenue. Disputes and provider reversals should be handled from their source event so clearing and the related sale remain traceable.
Still unsure?
Pause before posting, approving, refunding, or moving money. Ask the owner or the role responsible for that workflow to review the source record with you.
This guide explains software workflows only. It is not legal, tax, accounting, payroll, employment, or security advice. Requirements and provider availability can change; confirm current obligations with the relevant agency and qualified professionals.